Shipping


AUSTRALIA-WIDE DELIVERY

We can deliver Australia-wide. Standard shipping charges apply for metropolitan areas.

All items excluding ‘Reversible Play Mats’ will incur a standard $10 shipping fee Australia wide unless otherwise stated on the item page. Reversible Play Mats will incur a standard $14.95 shipping fee to Metropolitan areas unless stated otherwise on the item page.

If you can't find your city or town on the product page or at the checkout, contact us on info@rarastar.com for a delivery quote.

Note: We do not deliver to PO boxes. 

 

TURN AROUND TIMES

Items shown as ‘in stock’ at the time of purchase will be dispatched within 48 hours of your order being placed.

Items displayed as ‘Pre-order’ have turnaround times listed on the individual product page. Please note that approximate time frames are listed on each pre-order item - this is an approximation only. If you require an item urgently please contact us via email to discuss. 

 

ORDER TRACKING

‘Reversible Play mats’ are shipped with Fastway Couriers. All other items are shipped with Australia Post. 

You will be notified via email with a tracking number once your order has been dispatched. Your order can be tracked via the Australia Post (https://auspost.com.au/mypost/track/#/search) or Fastway Couriers (fastway.com.au) website. 

For items sent through Australia Post, we will not be held liable for late, lost or damaged items once they have left our premises. If in the event something like this occurs you will need to follow up directly with Australia Post. 

Please note postage costs are not refundable. 

Any items that are returned to sender will incur additional re-postage costs.

Orders that contain both in stock and pre-order items will be shipped together once the pre-order item/s have arrived. 

If you wish to have your package left at a safe place (the front/ back door) upon delivery if no one is home, please let us know in the Notes section at Checkout. 

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