FAQ

RaRa Star Location

We are located in Cranbourne North, Victoria - Australia. 

Shipping

All items excluding ‘Reversible Play Mats’ are entitled to $10 standard shipping Australia wide unless otherwise stated on the item page.

Reversible Play Mats will incur a standard $14.95 shipping fee to Australian metropolitan areas unless stated otherwise on the item page.

Reversible Play mats are shipped with Fastway Couriers. All other items are shipped with Australia Post. 

You will be notified via email with a tracking number once your order has been dispatched to you. Your order can be tracked via the Australia Post (https://auspost.com.au/mypost/track/#/search) or Fastway Couriers (fastway.com.au) website. 

For items sent through Australia Post, we will not be held liable for late, lost or damaged items once they have left our premises. If in the event something like this occurs you will need to follow up directly with Australia Post. 

Please note postage costs are not refundable. 

Any items that are returned to sender will incur additional re-postage costs.

Turn Around Times

Items shown as ‘in stock’ at the time of purchase will be dispatched within 48 hours of your order being placed.

Items displayed as ‘Pre-order’ have turnaround times listed on the individual product page. Please note that approximate time frames are listed on each pre-order item. This is an approximation only. If you require an item urgently please contact us via email to discuss. 

Orders that contain both in stock and pre-order items will be shipped together once the pre-order item/s have arrived. 

Refunds & Exchanges 

Customer satisfaction is very important to us at RaRa Star. Please contact us via email within 14 days of receiving your order if for some reason you are unhappy with your purchase, we will happily arrange an exchange or store credit.

All items are individually checked before posting however if an item does arrive with a fault, we will happily replace the faulty item.

All postage costs associated with an exchange must be covered by the customer.

 

 

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